Sep 21, 22:44 ACST
This incident has been resolved.
Sep 21, 17:40 ACST
We have moved a physical fibre patch to a backup link between some devices on our SY3 network. We expect this to resolve the problem and are monitoring the network carefully to ensure full stability. If customers are still seeing packet loss issues after 3:20PM Sydney time please update your existing ticket with us about this to investigate it further.
Apologies for the significant disruption to service stability today.
Sep 21, 14:49 ACST
We are working on getting a fibre patch between switches replaced as some physical port issues appear to be disrupting network stability; please stand by for further updates.
Sep 21, 14:20 ACST
We are continuing investigation as it appears some packet loss has returned to network. Apologies for inconvenience; please be assured we are attempting to resolve this issue as high priority.
Sep 21, 14:16 ACST
We have been working through some network devices systematically to find the cause and have isolated a switch load issue; this is being addressed now and connectivity should be improving. We are monitoring tickets submitted in the last 20 minutes and replying to confirm access for customers concurrently.
Sep 21, 13:49 ACST
We are investigating reports of intermittent connectivity issues/packet loss to some Sydney services. If you are experiencing a problem please submit a support ticket with bi-directional traceroutes as this issue appears isolated in nature.
Sep 21, 13:21 ACST