All Systems Operational
Billing & Support System   Operational
VPS Control Panel   Operational
cPanel shared hosting   Operational
Sydney, Australia Operational
Sydney Dedicated Servers   Operational
Sydney VPS Services   Operational
Adelaide, Australia Operational
Adelaide Dedicated Servers   Operational
Adelaide VPS Services   Operational
Auckland, New Zealand Operational
Auckland Dedicated Servers   Operational
Auckland VPS Services   Operational
Melbourne, Australia Operational
Melbourne Dedicated Servers   Operational
Melbourne VPS Services   Operational
Perth, Australia Operational
Perth Dedicated Servers   Operational
Perth VPS Services   Operational
Brisbane, Australia Operational
Brisbane Dedicated Servers   Operational
Brisbane VPS Services   Operational
Tokyo, Japan Operational
Tokyo VPS Services   Operational
Tokyo Dedicated & Colocation   Operational
Singapore Operational
Singapore VPS Services   Operational
Singapore Dedicated & Colocation   Operational
Hong Kong SAR, China Operational
Hong Kong VPS Services   Operational
Hong Kong Dedicated & Colocation   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018
Postmortem - Read details
Sep 21, 22:44 ACST
Resolved - This incident has been resolved.
Sep 21, 17:40 ACST
Monitoring - We have moved a physical fibre patch to a backup link between some devices on our SY3 network. We expect this to resolve the problem and are monitoring the network carefully to ensure full stability. If customers are still seeing packet loss issues after 3:20PM Sydney time please update your existing ticket with us about this to investigate it further.

Apologies for the significant disruption to service stability today.
Sep 21, 14:49 ACST
Update - We are working on getting a fibre patch between switches replaced as some physical port issues appear to be disrupting network stability; please stand by for further updates.
Sep 21, 14:20 ACST
Update - We are continuing investigation as it appears some packet loss has returned to network. Apologies for inconvenience; please be assured we are attempting to resolve this issue as high priority.
Sep 21, 14:16 ACST
Update - We have been working through some network devices systematically to find the cause and have isolated a switch load issue; this is being addressed now and connectivity should be improving. We are monitoring tickets submitted in the last 20 minutes and replying to confirm access for customers concurrently.
Sep 21, 13:49 ACST
Investigating - We are investigating reports of intermittent connectivity issues/packet loss to some Sydney services. If you are experiencing a problem please submit a support ticket with bi-directional traceroutes as this issue appears isolated in nature.
Sep 21, 13:21 ACST
Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.