All Systems Operational
Billing & Support System Operational
VPS Control Panel Operational
cPanel shared hosting Operational
Sydney, Australia Operational
Sydney Dedicated Servers Operational
Sydney VPS Services Operational
Adelaide, Australia Operational
Adelaide Dedicated Servers Operational
Adelaide VPS Services Operational
Auckland, New Zealand Operational
Auckland Dedicated Servers Operational
Auckland VPS Services Operational
Melbourne, Australia Operational
Melbourne Dedicated Servers Operational
Melbourne VPS Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 1, 2017

No incidents reported today.

Apr 30, 2017

No incidents reported.

Apr 29, 2017

No incidents reported.

Apr 28, 2017

No incidents reported.

Apr 27, 2017

No incidents reported.

Apr 26, 2017
Resolved - This incident has been resolved.
Apr 26, 01:31 ACST
Monitoring - Connectivity has been restored after a switch reboot and configuration check in Adelaide.
Apr 26, 01:22 ACST
Update - Our switch is not completing all routing and other tasks other than switching correctly. A technician is about to reboot it which will hopefully bring all services back online completely.
Apr 26, 01:09 ACST
Investigating - We have identified a so far apparently separate (to the network issue upstream a short time ago) routing issue with our network in Adelaide which is causing connectivity issues for dedicated server customers. This issue is being investigated now.
Apr 26, 00:53 ACST
Resolved - Connectivity has been restored after network hardware component was replaced. We are monitoring the situation but expect this issue to be resolved now.

Edit: One range used by dedicated server customers in this POP is still having a reachability issue, possibly unrelated to previous outage. We are looking into it.
Apr 26, 00:37 ACST
Update - Our upstream provider is preparing a replacement module for some network equipment which is having problems. When the module is swapped there will be a short period where connectivity is completely lost to Adelaide services however it is expected to last 10 minutes or less.
Apr 26, 00:03 ACST
Identified - Our upstream network provider has an issue with their networking equipment. A technician is on site to investigate the problem. Further updates to be posted as soon as information becomes available. This issue may be causing intermittent connectivity loss to services in Adelaide only.
Apr 25, 23:46 ACST
Investigating - We are currently investigating reports of connectivity problems for some customers in Adelaide. Please stand by for an update.
Apr 25, 23:34 ACST
Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017
Resolved - Most client services are back online and we are reaching out to customers independently regarding restoration of recovered data from the failed system where possible. A follow up email will go to affected customers within 12 hours with further information and assistance offered.
Apr 18, 22:49 ACST
Update - Data recovery options are looking positive for many customers however will require some manual recovery work. We will be in touch with customers who have data recovery options available within 24 hours.
Apr 18, 20:54 ACST
Update - Services are now being recreated as new deployments due to no success so far recovering from the failed storage array. Our priority now is to get services running with the same IP and details as initially deployed. Once this is completed we will continue steps to attempt data recovery for those customers who request it.
Apr 18, 19:42 ACST
Update - Unfortunately the recovery process is running into problems due to corrupted disk images from the failed/degraded array. If you are affected and have your own independent backups please advise us with a support ticket and your service will be provisioned as a 'fresh' service on a replacement VPS node. You will then get up and running quickly and be able to restore your own backups.

Otherwise we are continuing attempts to recover data from the problematic array and contacting customers individually as we progress.
Apr 18, 19:05 ACST
Update - We are testing a recovered service now and will then advise further as to the status and timeframe of further restorations for individual services. Thank you for your patience and apologies for the inconvenience caused.
Apr 18, 18:21 ACST
Identified - We have a rescue environment active and are attempting to retrieve data from the underlying degraded array. Further updates will be posted as soon as possible.
Apr 18, 17:21 ACST
Update - Unfortunately it appears multiple (3) drives have failed in succession in a 6 drive RAID10 array. We are attempting a recovery process to try and bring the system online in a degraded state and working through the setup carefully. At this stage the underlying OS is not booting due to storage failure. Another method of attempted recovery is in progress now. Further updates to come as soon as information is available.
Apr 18, 17:09 ACST
Update - syd8kvm node has a serious storage/array failure issue which we are attempting to diagnose and rectify. Further updates will be provided as soon as more information is available.
Apr 18, 16:55 ACST
Investigating - We are currently investigating an issue affecting all VPS services on syd8kvm VPS node. Please stand by for further updates. At this stage all VPS on this node are offline.
Apr 18, 16:39 ACST
Apr 17, 2017

No incidents reported.