All Systems Operational
Billing & Support System Operational
VPS Control Panel Operational
cPanel shared hosting Operational
Sydney, Australia Operational
Sydney Dedicated Servers Operational
Sydney VPS Services Operational
Adelaide, Australia Operational
Adelaide Dedicated Servers Operational
Adelaide VPS Services Operational
Auckland, New Zealand Operational
Auckland Dedicated Servers Operational
Auckland VPS Services Operational
Melbourne, Australia Operational
Melbourne Dedicated Servers Operational
Melbourne VPS Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 25, 2017

No incidents reported today.

Feb 24, 2017

No incidents reported.

Feb 23, 2017

No incidents reported.

Feb 22, 2017

No incidents reported.

Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017
Resolved - All IP ranges are accessible now and we've been advised that normal paths/routes should be working again. We will continue to monitor the network but for now if you have a reachability issue please submit a ticket including your location, IP and a traceroute to the affected service.
Feb 13, 22:16 ACDT
Update - We are discovering specific IP ranges which are still not able to be reached from most international locations. This is being followed up with our upstream who is addressing the issue further.
Feb 13, 21:40 ACDT
Monitoring - Routing and connectivity to Sydney and Auckland services has now been restored via alternate network paths. There might be an increase in redundancy as traffic enters our network via other locations however most importantly for now connectivity is restored.

We are monitoring the adjustments carefully.

Apologies to international clients for the extended outage.
Feb 13, 20:37 ACDT
Update - Multiple upstream engineers are working on a resolution to the problem; at this point they have identified a significant cable outage on the Southern Cross Cable network connecting Australia and New Zealand to the USA. We are awaiting further updates and will update periodically when further information becomes available.
Feb 13, 19:35 ACDT
Update - Our upstream provider has identified and advised us there is a major fault with the Southern Cross Cable network. We are awaiting further information but it appears specific IP ranges Ransom IT used may not be falling back to alternate paths/routes over other cable systems which has resulted in a loss of connection from foreign sources to those IP ranges.

Further updates will be posted as soon as possible.
Feb 13, 19:25 ACDT
Investigating - Related to the last incident which was mistakenly marked as resolved too early; we are still seeing some international connectivity issues to specific IP ranges for services in Sydney and Auckland. Our upstream is investigating this as it is a problem on their network side and we are awaiting a response further. Apologies for any inconvenience caused; further updates will be posted as soon as more information is available.

Connectivity from within Australia and New Zealand appears completely restored now, and some IP ranges for specific services are also completely accessible around the internet but unfortunately not all.
Feb 13, 19:09 ACDT
Resolved - We are monitoring as international connectivity is still having some problems. Domestic connectivity is for now restored. Our upstream is investigating the problem further.

Note: This issue is not fully resolved but has mistakenly been marked as resolved on our status page - we are monitoring further and our upstream is investigating as well and well aware of the problem.
Feb 13, 18:39 ACDT
Monitoring - Services are all accessible again now. We are monitoring the situation closely and awaiting further information from our upstream about the cause of the incident.
Feb 13, 18:39 ACDT
Update - Our upstream network provider appears to be having a significant network issue which is affecting our services; at the time of posting alerts are coming in that services are coming back online so it appears to have been a brief connection issue only between 10 and 15 minutes. We are awaiting further information but for now services are coming back online and returning to normal.
Feb 13, 18:35 ACDT
Investigating - We are currently investigating a connectivity issue affecting our services in Sydney and Auckland. Further information will be provided as soon as possible.
Feb 13, 18:31 ACDT
Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.