All Systems Operational
Billing & Support System Operational
VPS Control Panel Operational
cPanel shared hosting Operational
Sydney, Australia Operational
Sydney Dedicated Servers Operational
Sydney VPS Services Operational
Adelaide, Australia Operational
Adelaide Dedicated Servers Operational
Adelaide VPS Services Operational
Auckland, New Zealand Operational
Auckland Dedicated Servers Operational
Auckland VPS Services Operational
Melbourne, Australia Operational
Melbourne Dedicated Servers Operational
Melbourne VPS Services Operational
Perth, Australia Operational
Perth Dedicated Servers Operational
Perth VPS Services Operational
Brisbane, Australia Operational
Brisbane Dedicated Servers Operational
Brisbane VPS Services Operational
Tokyo, Japan Operational
Tokyo VPS Services Operational
Tokyo Dedicated & Colocation Operational
Singapore Operational
Singapore VPS Services Operational
Singapore Dedicated & Colocation Operational
Hong Kong SAR, China Operational
Hong Kong VPS Services Operational
Hong Kong Dedicated & Colocation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019
Resolved - Connectivity has remained stable after the upstream hardware changes implemented. We will continue to monitor and follow up with affected customers. Further maintenance works will take place in Brisbane to improve resiliency of the network.
Nov 4, 23:35 ACDT
Update - An upstream vendor hardware replacement has been completed and testing performed shows service stability has been restored. We are monitoring carefully but expect service stability to be restored now.

Apologies for the significant disruption to service this evening. Customers with open tickets will be replied to as a priority.

We are working on major upgrades to the Brisbane network presence to reduce reliance on certain components that have proven to have some reliability issues in the past week and will continue those upgrades further as a high priority.
Nov 4, 21:36 ACDT
Monitoring - Connectivity is restored; we are monitoring and continuing preparation for moves to an alternate path.
Nov 4, 21:31 ACDT
Identified - Unfortunately the MetroConnect service has dropped again. We are continuing to investigate and pursuing emergency provisioning of other capacity between the facilities. Further updates to be posted as soon as information becomes available.
Nov 4, 21:13 ACDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 20:37 ACDT
Update - An upstream vendor (NextDC) has a hardware technician en route to address what is believed to be an equipment fault affecting our MetroConnect service between datacentres. We are also working with partners in Brisbane to rapidly provision other capacity in case of further issues or no complete resolution.

Apologies to all customers affected and we will continue to keep this page updated as progress is made.
Nov 4, 20:09 ACDT
Identified - The MetroConnect service has gone down again. We have determined a workaround solution to protect our network better and are working with a high level of urgency towards a permanent fix.
Nov 4, 19:21 ACDT
Monitoring - The service has been restored.

Unfortunately it appears a MetroConnect service between our Brisbane datacentre's has had a brief outage again. As a result of last weeks incident plans are already in progress to condense our Brisbane presence into NextDC B2 and avoid the NextDC B1 facility.

We will endeavour to expedite this process and make extra capacity available to work around weaknesses with the upstream vendor.

Apologies for the inconvenience caused.
Nov 4, 18:12 ACDT
Investigating - We are investigating a connectivity issue between two Brisbane datacentres which is causing disruption to Brisbane services. This appears to be related to the incident last week.
Nov 4, 18:02 ACDT
Resolved - This incident has been resolved.
Nov 4, 16:18 ACDT
Update - We are continuing to monitor for any further issues.
Nov 4, 13:21 ACDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 13:02 ACDT
Identified - The issue has been identified and a fix is being implemented.
Nov 4, 12:46 ACDT
Investigating - We are investigating an issue in our Perth network which is causing packet loss and some intermittent connectivity to customers.
Nov 4, 12:33 ACDT
Nov 3, 2019

No incidents reported.