All Systems Operational
Billing & Support System Operational
VPS Control Panel Operational
cPanel shared hosting Operational
Sydney, Australia Operational
Sydney Dedicated Servers Operational
Sydney VPS Services Operational
Adelaide, Australia Operational
Adelaide Dedicated Servers Operational
Adelaide VPS Services Operational
Auckland, New Zealand Operational
Auckland Dedicated Servers Operational
Auckland VPS Services Operational
Melbourne, Australia Operational
Melbourne Dedicated Servers Operational
Melbourne VPS Services Operational
Perth, Australia Operational
Perth Dedicated Servers Operational
Perth VPS Services Operational
Brisbane, Australia Operational
Brisbane Dedicated Servers Operational
Brisbane VPS Services Operational
Tokyo, Japan Operational
Tokyo VPS Services Operational
Tokyo Dedicated & Colocation Operational
Singapore Operational
Singapore VPS Services Operational
Singapore Dedicated & Colocation Operational
Hong Kong SAR, China Operational
Hong Kong VPS Services Operational
Hong Kong Dedicated & Colocation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 13, 2021
Completed - The scheduled maintenance has been completed.
May 13, 09:30 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 05:30 ACST
Scheduled - As a part of capacity and hardware upgrades customers may notice route changes to connectivity in our Australian locations. This notice is a hazard notice only as disruption is not expected to the majority of services.

Customer private networks between cities may be offline for 5 minute windows while VLANs are rebuilt on a newer network stack.
May 10, 11:23 ACST
May 12, 2021
Resolved - This incident has been resolved.
May 12, 13:00 ACST
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 13:39 ACST
Update - We are continuing attempts to isolate some network devices which are not remaining stable.

Apologies for the inconvenience caused by these network issues.
May 11, 13:31 ACST
Update - We have implemented a fix to a network device in Melbourne and are monitoring further.
May 11, 13:08 ACST
Identified - We have identified a network issue with a core network device in Melbourne and are working on resolving it.
May 11, 12:50 ACST
Investigating - We are currently investigating this issue.
May 11, 12:48 ACST
May 11, 2021
May 10, 2021
Resolved - This incident has been resolved.
May 10, 19:27 ACST
Update - Our upstream vendor has had a faulty part in Singapore replaced so the Singapore-Perth leg has come back into full service. We will be rerouting traffic back to normal paths.
May 10, 16:19 ACST
Identified - An upstream vendor has lost their Singapore to Perth submarine cable capacity.

As a result we have experienced some disruption/packet loss to services around Australia and New Zealand briefly while routes changed, and will have some continued less optimal latency while traffic enters our network on other paths.

Perth and Adelaide having other capacity available for these traffic paths to Singapore means services in these cities will be less affected by this disruption.
May 10, 14:14 ACST
Resolved - This incident has been resolved.
May 10, 09:13 ACST
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 21:48 ACST
Identified - The issue has been identified and a fix is being implemented.
May 9, 20:40 ACST
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 20:23 ACST
Investigating - We are investigating certain international networks unable to reach parts of our network in Australia and New Zealand.
May 9, 20:08 ACST
May 9, 2021
May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.