Sydney connectivity issues

Incident Report for Ransom IT

Postmortem

Large route reconvergence occurred causing one of our cores in Sydney SY4 to hit a platform limitation. Automatic failover took place leading to partial connectivity restoration across the network. Our team implemented a fix then re-enabled this device in a staged manner which successfully fully stabilised the network.

Apologies for any inconvenience caused.

Posted Dec 06, 2023 - 10:25 ACDT

Resolved

This incident has been resolved.

Posted Dec 05, 2023 - 21:53 ACDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 05, 2023 - 20:18 ACDT

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 05, 2023 - 19:59 ACDT

Investigating

We are currently investigating this issue.

Posted Dec 05, 2023 - 19:51 ACDT

This incident affected: Sydney, Australia (Sydney Dedicated Servers, Sydney VPS Services).